29th March 2021 Updates

By Thomas Guthrie Status Updates Comments Off

Hi and welcome to the status updates for 29th March 2021.

Easter 2021 Dispatch Times

Please note their will be no Royal Mail/courier collections from Good Friday, 2nd April until Easter Monday, 5th April. The last dispatch before Easter is Thursday 1st April and will resume Tuesday 6th April 2021, please be aware there may be delays to dispatching your order depending on the number of orders to process.

This weeks Games Workshop stock delivery will not reach us until Thursday at the earliest which will result in a delay to the dispatch for orders awaiting stock including this weekends new releases.

We apologise for any inconvenience this may cause, if you need to reach out to us please do so via our support system.

Brexit – Dispatching Orders to the European Union

As you may know in December 2020 the United Kingdom government struck a trade deal with the European Union. Part of this Withdrawal Agreement is the Northern Ireland Protocol (where the OnTableTop store operates from).

Northern Ireland will remain part of the UK’s customs territory and will benefit in full from any free trade agreements the UK signs with other countries outside of the EU.

For Northern Ireland shipments to and from the EU27 countries EU’s Union Customs Code will apply. This means there should be no clearance, tariffs or new restrictions and goods will still have unrestricted access to all EU countries but this cannot be guaranteed for every country as everyone gets up to speed with the changes.

From the NI Direct government website:

https://www.nidirect.gov.uk/articles/eu-exit-and-northern-ireland-protocol

As a result of the protocol, NI has in effect remained in the EU’s single market for goods (England, Scotland and Wales have left the EU’s single market for goods).

This allows goods to flow to and from NI to the ROI and the rest of the EU as they did while the UK was a member of the EU, without customs checks, tariffs or new paperwork.

Please be aware there may be delays to dispatching orders via certain couriers (particularly bulky/heavy orders) as they update their systems to take in account any new checks and procedures they have to employ.

UPDATE 2nd MARCH 2021:

We have had some customers reach out to us in regards to receiving a customs charge before their order could be released. If you require a copy of your invoice to dispute any charges incurred please open a support ticket and we will get that to you. The majority of address labels on our deliveries are from Royal Mail and therefore have our return address which is a Northern Ireland address, post code BT52 1DR.

Royal Mail have now informed us that in the past week they have made improvements their end before packages get sent to mainland Europe. They are taking better care of separating Northern Ireland packages from those from the rest of the UK to ensure they are not mistakenly returned to sender or incorrectly marked for customs. Over the next few weeks we will have a better idea if the changes have had a positive effect for customers.

Games Workshop – Order Dispatch Update (Including Citadel Sprays)

Please be aware at this time we have been experiencing delays in receiving our deliveries from Games Workshop due to new protocols that have to be adopted as part of the UK/EU trade agreement. This week’s order was placed as normal and may experience delays.

Due to complications from Brexit Games Workshop are currently facing difficulties producing restock of their Citadel primer sprays which are currently out of stock for trade customers. As a result of this we have switched off Citadel spray backorders for the time being. Any orders awaiting backordered sprays will face delays.

We apologise for these delays and any inconvenience they may cause.

The following new releases from Games Workshop are available to pre order from Saturday 3rd April @ 10am. Release date 1oth April:

Warhammer Quest: Cursed City (English)
Cursed City (HB)
Lady of Sorrows (PB)

The following new releases from Games Workshop are available to pre order. Release date 3rd Apri:

We have placed a stock order with Games Workshop this week which covers orders placed up 12:00pm on 29th March 2021. Unfortunately there is still a larger number of out of stock items that we could not get than normal. This is due to the ongoing global situation. Further details can be found via the page linked below:

Games Workshop Out of Stock Products – 29th March 2021

The following items from Games Workshop are no longer available for us to order:

Adeptus Mechanicus Serberys Raiders
Blackstone Fortress: Annual 2019
Blackstone Fortress: Ascension
Blades of Khorne: Judgements of Khorne
Endless Spells: Hedonites of Slaanesh
Necromunda: Dark Uprising
Necromunda: House of Artifice
Primaris Lieutenant in Phobos Armour
Psychic Awakening: Blood of Baal
Psychic Awakening: Phoenix Rising
Psychic Awakening: Ritual of the Damned
Psychic Awakening: War of the Spider
Sector Imperialis Administratum
Space Marine Bike Squad
Warhammer 40000: Kill Team

New pre orders for Conquest are now live and the new First Blood rulebook and starter sets, Warband set and a softcover copy of the rules are now in stock. The stock for the February releases were delayed due to Brexit related issues but are now on the way to us.

The new Flames of War German Bagration releases have been delayed until the end of March There are still a number of products we are waiting a restock for which are held up by these delays including the German Army Deal boxes and D-Day German Command Cards. Unfortunately the ETA for the German Army Deal boxes and other out of stock Battlefront/GF9 items is April.

If you would like to cancel your order or just the out of stock items to release the rest of your order sooner please reach out to us via our support system and our team will be happy to get you sorted!

Stay safe!

The team @ OnTableTop

29th March 2021 Updates

29th March 2021 Updates

If you would like to cancel your order or just the out of stock items to release the rest of your order sooner please reach out to us via our support system and our team will be happy to get you sorted!

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