Trustpilot

5th May 2021 Updates

5th May 2021 Updates

Hi and welcome to the status updates for 5th May 2021.

 

Citadel Aerosols Are Back In Stock! – UK delivery only.

 

Games Workshop Warehouse Stock Check

Please note that the Games Workshop warehouse will be closed from the middle of this week until the week after for a stock take. During this period there are no new releases scheduled and our stock orders will be affected in the following manner:

  • Monday 26th April – Stock order will be placed as normal
  • Monday 3rd May – No stock order placed this week
  • Monday 1oth May – Stock order will be placed as normal

Orders for backordered items placed after Monday 26th April at 11:00am are estimated to be dispatched 14th May 2021 (stock permitting).

Black Library Cursed City hardback and Be’lakor the Dark Master

Unfortunately we have not been able to secure any stock of the Cursed City hardback as of yet. For the Be’lakor the Dark Master miniature orders up to and including #45885 are guaranteed a copy at launch, any orders after this will have wait until a restock (which is coming). This is because Games Workshop set a limit of how many we can order but did not inform us of this until after we placed our stock order today.

We apologise for these delays and any inconvenience they may cause, if you would like to cancel your order or just the out of stock items to release the rest of your order sooner please reach out to us via our support system and our team will be happy to get you sorted!

 

 

Brexit – Dispatching Orders to the European Union

As you may know in December 2020 the United Kingdom government struck a trade deal with the European Union. Part of this Withdrawal Agreement is the Northern Ireland Protocol (where the OnTableTop store operates from).

Northern Ireland will remain part of the UK’s customs territory and will benefit in full from any free trade agreements the UK signs with other countries outside of the EU.

For Northern Ireland shipments to and from the EU27 countries EU’s Union Customs Code will apply. This means there should be no clearance, tariffs or new restrictions and goods will still have unrestricted access to all EU countries but this cannot be guaranteed for every country as everyone gets up to speed with the changes.

From the NI Direct government website:

https://www.nidirect.gov.uk/articles/eu-exit-and-northern-ireland-protocol

As a result of the protocol, NI has in effect remained in the EU’s single market for goods (England, Scotland and Wales have left the EU’s single market for goods).

This allows goods to flow to and from NI to the ROI and the rest of the EU as they did while the UK was a member of the EU, without customs checks, tariffs or new paperwork.

Please be aware there may be delays to dispatching orders via certain couriers (particularly bulky/heavy orders) as they update their systems to take in account any new checks and procedures they have to employ.

UPDATE 2nd MARCH 2021:

We have had some customers reach out to us in regards to receiving a customs charge before their order could be released. If you require a copy of your invoice to dispute any charges incurred please open a support ticket and we will get that to you. The majority of address labels on our deliveries are from Royal Mail and therefore have our return address which is a Northern Ireland address, post code BT52 1DR.

Royal Mail have now informed us that in the past week they have made improvements their end before packages get sent to mainland Europe. They are taking better care of separating Northern Ireland packages from those from the rest of the UK to ensure they are not mistakenly returned to sender or incorrectly marked for customs. Over the next few weeks we will have a better idea if the changes have had a positive effect for customers.

 

The following new releases from Games Workshop are available to pre order from Saturday 8th April @ 10am. Release date 15th May:

  • WH Underworlds: Hedkrakka’s Madmob (English)
  • WH Underworlds: Silent Menace Deck (English)
  • Necromunda: Hive War (English)
  • Necromunda: Escher Weapons & Upgrades
  • Necromunda: Goliath Weapons & Upgrades
  • Necromunda: Fire Made Flesh (PB)
  • Sons of Sanguinius: A Blood Angels Omnibus
  • Adeptus Sororitas: The Book of Martyrs (HB)
  • Warriors and Warlords (PB)

The following items from Games Workshop are no longer available for us to order:

  • Battletome: Legions of Nagash (HB) (English)
  • Blood Angels: Complete Rafen Omnibus (PB)
  • Cadian Honour (PB)
  • Deadwalkers Zombies
  • Deathrattle Skeleton Warriors
  • Double Eagle (PB)
  • Easy To Build: Chaos Space Marines Chaos Cultists
  • Hamilcar: Champion of the Gods (PB)
  • Horus Heresy Siege of Terra: the Lost and the Damned (A5 HB)
  • Necromunda: Dark Uprising
  • Necromunda: House of Artifice
  • Necromunda: Terminal Overkill (PB)
  • Scourge of Fate (PB)
  • Start Collecting! Skeleton Horde
  • Warhammer 40000: Kill Team
  • Warhammer Quest: Cursed City
  • Warscrolls: Hedonites of Slaanesh (English)

 

New pre orders for Conquest are now live for the new W’adrhŭn faction as well as the latest Team Yankee World War III releases.

 

The first wave of the new Flames of War German Bagration releases are now in store. There are still a number of products we are waiting a restock for which are held up by these delays including the German Army Deal boxes and D-Day German Command Cards. The ETA for the original late war German Army Deal and other out of stock Battlefront/GF9 items is April.

 

If you would like to cancel your order or just the out of stock items to release the rest of your order sooner please reach out to us via our support system and our team will be happy to get you sorted!

Stay safe!

The team @ OnTableTop

Share this post